Accessing the website and account security

We reserve the right to withdraw or amend this Website and any service or material we provide on the Website at our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website and any resources downloaded from the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you log out of your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time at our sole discretion, including if, in our opinion, you have violated any provision of these Terms of Use.

No unlawful or prohibited use and intellectual property

You are granted a non-exclusive, non-transferable, revocable license to access and use the Website and the resources available for download from the Website strictly in accordance with these Terms of Use.

As a condition of your use of the Website, you warrant to the Company that you will not use the Website or any of the resources available for download from the Website for any purpose that is unlawful or prohibited by these Terms. You may not use the Website or any of the resources available for download from the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Website, is the property of the Company or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse-engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Website or any of the resources available for download from the Website.

The Company content is not for resale. Your use of the Website or any of the resources available for download from the Website does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use, and will make no other use of the content without the express written permission of the Company and the copyright owner. (If you are interested in purchasing multiple copies or licenses of our products, please contact info@techforword.com. Higher education can benefit from 50% off licenses purchased for their students.) You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of the Company or our licensors except as expressly authorized by these Terms.

The Company name, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.

Email and Other Electronic Communications

Visiting the Website or sending email to the Company constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the Website, satisfy any legal requirement that such communications be in writing.

We would be pleased to communicate with you by email, and there are various places on this Website that provide you the ability to send an electronic communication to the Company. Any such email or other electronic communication, however, does not create a business relationship or any contractual relationship. As set forth more fully in our Privacy Policy, we will take reasonable steps to ensure that any communications remain confidential, but we cannot guarantee the security of such communications and cannot guarantee that we would not be required to disclose such communications as a result of a court order.

Use of Communication Services

The Website may contain bulletin board services, chat areas, forums, communities, personal web pages, calendars, blog comment sections or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including email addresses, without their consent; violate any applicable laws or regulations.

The Company has no obligation to monitor the Communication Services. However, the Company reserves the right to review materials posted to a Communication Service and to remove any materials at its sole discretion. The Company reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

The Company reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at the Company’s sole discretion.

Materials Provided to the Website

The Company does not claim ownership of the materials you provide to the Website (including feedback and suggestions) or post, upload, input or submit to any Website or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing, or submitting your Submission you are granting the Company, our affiliated companies, and necessary sub-licensees permission to use your Submission in connection with the operation of their businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. The Company is under no obligation to post or use any Submission you may provide and may remove any Submission at any time at the Company’s sole discretion.

By posting, uploading, inputting, providing, or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Links to Third Party Websites and Services

The Website may contain links to other Websites (“Linked Websites”). The Linked Websites are not under the control of the Company and the Company is not responsible for the contents of any Linked Website, including without limitation any link contained in a Linked Website, or any changes or updates to a Linked Website. The Company is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the Company of the Website or any association with its operators.

Certain services made available via the Website are delivered by third-party Websites and organizations. By using any product, service, or functionality originating from the Website, you hereby acknowledge and consent that the Company may share such information and data with any third party with whom the Company has a contractual relationship to provide the requested product, service or functionality on behalf of the Website’s users and customers.

Use of Templates, Forms, Worksheets or Workbooks

The Company provides various templates, forms, worksheets or workbooks (collectively “Forms”) for download or sale on this Website. The Company grants you a limited, personal, non-exclusive, non-transferable license to use our Forms for your own personal or internal business use. (For use in education, please contact us at info@techforword.com.) Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Forms in any manner, except for modifications in filling out the Forms for your authorized use.

By ordering or downloading Forms, you agree that the Forms you purchase or download may only be used by you for your personal or business use and may not be sold or redistributed without the express written consent of the Company.

Use of Paid Courses, Programs, and Associated Material

The Company provides various courses, programs, and associated material for sale on this Website. The Company grants you a limited, personal, non-exclusive, non-transferable license to use our courses, programs, and associated material (collectively “Courses”) for your own personal or internal business use. (For use in education, please contact us at info@techforword.com.) Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Courses in any manner.

By ordering or participating in Courses, you agree that the Courses you purchase or download may only be used by you for your personal or business use and may not be sold or redistributed without the express written consent of the Company.

By ordering or participating in Courses, you further agree that you shall not create any derivative work based upon the Courses and you shall not offer any competing products or services based upon any information contained in the Courses.

Use of Free Downloadable Content

The Company provides various resources on this Website, which users may access by providing an email address. The Company grants you a limited, personal, non-exclusive, non-transferable license to use our resources provided in exchange for an email address (the “Free Content”) for your own personal or internal business use. (For use in education, please contact us at info@techforword.com.) Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Free Content in any manner.

By downloading the Free Content, you agree that the Free Content you download may only be used by you for your personal or business use and may not be sold or redistributed without the express written consent of the Company.

By downloading the Free Content, you further agree that you shall not create any derivative work based upon the Free Content and you shall not offer any competing products or services based upon any information contained in the Free Content.

Arbitration

You hereby expressly waive any and all claims you may have, now or in the future, arising out of or relating to this Website, the Company, any and all contracts you enter into with the Company, and any and all of the Company’s products and services.

To the extent that you attempt to assert any such claim, you hereby expressly agree to present such claim only through binding arbitration to occur in Switzerland. You further agree to and do hereby waive any right to class arbitration and agree, instead, to conduct an arbitration related solely to any individual claims you and/or any entity related to you asserts against the Company. To the fullest extent permissible by law, you further agree that you shall be responsible for all costs associated with initiating the arbitration and for the administration of the arbitration.

No Joint Venture or Other Relationship

You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of this agreement or use of the Website. The Company’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of the Company’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by the Company with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Refund and Payment Terms and Conditions

These Refund and Payment Terms and Conditions ("Refund Terms") govern refunds, cancellations, and payment obligations for all products and services offered by the Company. By purchasing or accessing any product or service from the Company, you agree to these Refund Terms.

1. Definitions

1.1. Courses: Standalone digital products designed to teach specific skills or knowledge.
1.2. Challenges: Courses sold with optional, live implementation rounds of a maximum duration of one (1) month. These live rounds are voluntarily offered by the Company and may be discontinued at any time without prior notice.
1.3. Memberships: Subscription-based access to exclusive content or services, including but not limited to techforword insiders and AI Language Club.
1.4. Product Bundles: Collections of two (2) or more standalone products (e.g., courses, templates, resources) sold together, including but not limited to the All Access Pass and Productivity Pass.

The All Access Pass includes access to "Office Hours," which occur one (1) day per month, on a day of the Company’s choice. During this time, customers may contact the Company via a communication channel of the Company’s choice, such as text or voice messages on the Company’s learning platform, to request personalized guidance. Such guidance is limited to the designated Office Hours and does not constitute continuous, full, or undivided attention from the Company over the course of that day.
1.5. Digital Products: Downloadable or accessible digital content, including but not limited to spreadsheets, templates, e-books, and prompt collections.
1.6. Summits: Events or packages comprising live or pre-recorded sessions, such as the Innovation in Interpreting Summit, Innovation in Translation Summit, AI in Interpreting Summit, and AI in Translation Summit.

2. Refund Policies

2.1. Courses and Challenges

• Refunds for courses or challenges may be requested within fifteen (15) calendar days from the date of purchase.

• Refunds requested after this period will not be processed.

2.2. Memberships

• Refunds for memberships are subject to the following terms:
  2.2.1. Annual Memberships:

  • Refunds may be requested within seven (7) calendar days of purchase.

  • A pro-rated refund will be issued for all but the first month of the membership.

  2.2.2. Monthly Memberships:

  • Refunds are not available for monthly memberships.

  • Memberships may be canceled at any time, but no refund will be issued for unused portions of the membership term.

  2.2.3. Renewals:

  • Written notice of cancellation must be provided at least three (3) business days prior to the renewal date. Failure to provide timely notice may result in the renewal being processed. The Company is not liable for any inability to cancel due to insufficient notice.

2.3. Product Bundles

• Refunds are not available for any product bundles, including but not limited to the All Access Pass and Productivity Pass.

2.4. Digital Products

• Refunds are not available for digital products, regardless of their format, including but not limited to spreadsheets (e.g., Prompt Powerhouse) and templates.

2.5. Summits

• The digital products that are part of the Power Pack for the Innovation in Interpreting Summit, Innovation in Translation Summit, AI in Interpreting Summit and AI in Translation Summit are the intellectual property of their authors. You may not share or sell them without prior permission. Given the digital nature of these products and the fact that some of them come with expiration dates, we do not offer refunds on the Power Pack, Summit Booster, Summit Replays, or any related digital products.

3. Payment Plans

3.1. Commitment to Payment

• Payment plans are provided to make the Company’s products more accessible. They are not "try-before-you-buy" or "pay-as-you-go" services.

• By choosing a payment plan, you agree to pay the full purchase price of the product as outlined in the terms of the plan. Please note that the total cost when using a payment plan may be higher than the pay-in-full price due to additional fees or charges associated with installment payments.

3.2. Timely Payments

• All payments must be made on time until the balance is paid in full.

3.3. Defaulting on Payments

• If a payment is missed, an automated email notification will be sent to the customer.

• The Company will attempt to collect the outstanding payment three (3) times over the following ten (10) days.

• If payment attempts are unsuccessful, the Company reserves the right to immediately revoke access to the purchased product(s), sub-components, and bonuses. Access will be restored only upon receipt of the outstanding balance in full.